This website, https://ourcare.my is operated by Farmasi Pasir Panjang Sdn Bhd. Throughout this website, the terms “we”, “us” and “us” refer to Farmasi Pasir Panjang Sdn Bhd. Farmasi Pasir Panjang Sdn Bhd offers this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms and policies referred to here in and / or available via link. These Terms of Service apply to all users of the website, without limitation including are browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not be able to access the website or use the service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service only.
Any new features or tools added to the store will also be subject to the Terms of Service. You can check the latest version of the Terms of Service on this page at any time. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for any changes. Your use of or direct access to the website following the announcement of changes indicates acceptance of those changes.
When you register, you are required to provide your personal information that is true, accurate, current and complete in all respects. If any of your information changes, you can change it online or notify us by email. Account passwords must be unique and kept secure. Please notify us immediately of any breach of security or unauthorized use of your account.
To place an order with us, you must be over 18 years of age and have a valid credit or debit card issued by a bank acceptable to us.
All orders are subject to acceptance and availability. Items in your online shopping cart are not reserved and can be purchased by other customers until the checkout process is completed. Farmasi Pasir Panjang Sdn Bhd reserves the right to cancel orders for any reason.
Payment can be made via Visa, MasterCard, debit card and any other method that may be clearly stated on our website from time to time. You should confirm that the credit/debit card used is yours or you are specifically authorized by the owner to use it.
We will take all reasonable care to ensure that online purchases on our website are secure. All online banking transactions on this website are processed using a secure online payment gateway that keeps your details private in a secure hosted environment.
In addition, we will be responsible for keeping your order and payment details secure but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provide while accessing or order from our website.
Please note that we will process and ship all orders within 24 hours of payment being received. The estimated delivery time provided is to be used as a guide only and starts from the date the order is shipped. We are not responsible for any delay caused by the courier
Return Policy
Thank you for shopping at OurCare !
We promise to provide our best efforts to ensure all your Orders are correctly fulfilled. This Returns, Refund, Exchange Policy is only be applicable for OurCare e-store only.
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@qnema.my and send your item to the address below.
Returns Centre: Farmasi Pasir Panjang Sdn Bhd
Attention to: OurCare E-Store
Lot 3452-B, Jalan Pasir Panjang, 21100, Kuala Terengganu, Terengganu Darul Iman.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.